1. About these Terms
This website is operated by Elegante House (OPC) Pvt Ltd, trading as PreZiora (“PreZiora”, “we”, “us” or “our”). These Terms apply when you visit our website or place an order. By using the website, you agree to these Terms and the Privacy, Exchange, Shipping and Jewellery Care policies published with them.
2. Products and orders
PreZiora is a fashion brand, with contemporary jewellery as its first collection. Product pages describe the materials and finishes used in each design. Our jewellery has a brass base with 14K gold plating, with plating thickness ranging from 0.75 to 1 micron. Selected designs use Crystals by Swarovski®. Handcrafted pieces may show minor variations. Product colours may also appear differently across screens.
An order is your offer to purchase. We will acknowledge receipt and confirm acceptance when the order is processed for fulfilment or dispatched. If we cannot fulfil an order, we will contact you and refund any payment received for it. Please check your order details before purchase; cancellation requests are subject to the Exchange and Shipping information or the cancellation terms shown at checkout.
3. Prices and payments
All jewellery prices displayed on our website include applicable taxes. Any delivery or other charges will be shown before you place your order. Prices and availability may change, but changes will not affect an accepted order except in the case of an obvious pricing error; if one affects your order, we will contact you.
Payment methods are shown at checkout and processed by the relevant payment provider. Promotional offers are subject to the conditions shown with each offer.
4. Exchanges and product issues
We do not accept returns for change-of-mind requests. Exchanges may be requested within 7 days from the date of purchase, subject to the Exchange Policy. This does not limit remedies available under applicable law for products that are defective, damaged, incorrect or materially different from their description.
5. Lifetime polish warranty
PreZiora offers a lifetime warranty on the polish of its jewellery against issues caused by a manufacturing defect. Eligible claims receive complimentary re-polishing. Issues caused by improper or unwarranted use are not covered. Please see the Jewellery Care policy for claim instructions.
6. Website content and acceptable use
The PreZiora name, logo, jewellery designs, photographs, text and other original website content belong to Elegante House (OPC) Pvt Ltd or are used with permission. You may use the website for personal shopping. Copying or commercially using our content or designs without written permission is not allowed. Crystals by Swarovski® identifies crystals in selected designs; PreZiora is not affiliated with, endorsed by or sponsored by Swarovski AG.
You agree not to use the website unlawfully, disrupt its operation, attempt unauthorised access or misuse its content.
7. Privacy and liability
Our Privacy Policy explains how we handle personal information. Nothing in these Terms excludes liability or consumer rights where doing so would be unlawful. These Terms are governed by the laws of India. Disputes are subject to courts and consumer forums with jurisdiction under applicable law.
8. Customer support and grievances
For support, contact support.preziora@gmail.com or WhatsApp 08796553787. Consumer complaints will be acknowledged within 48 hours and addressed within one month, or within any shorter period required by law.
We may update these Terms by posting a revised version on the website with its effective date.