Last updated: October 2026
This policy explains how Elegante House (OPC) Pvt Ltd, trading as PreZiora, handles personal information when you visit our website, place an order, contact us or use our services.
Information we collect
Depending on how you interact with us, we may collect your name, email address, phone number, billing and delivery address, order details, payment status and messages you send us. If you contact us about an exchange or warranty claim, we may also receive photographs or other details you choose to provide. Our website may collect technical information such as device, browser, IP address and website activity through cookies or similar technologies.
How we use information
We use information to process and deliver orders, take payments, provide customer support, manage exchanges and warranty claims, maintain website security, meet legal obligations and improve our services. Promotional messages are sent in accordance with your preferences and applicable law; you can opt out at any time.
When we share information
We may share relevant information with service providers that help us operate the website and fulfil orders, such as our website platform, payment providers, courier partners, customer-support services and analytics providers, where used. We may also disclose information when required by law or to protect our legal rights.
Cookies and security
Our website may use cookies needed for shopping and checkout, and may use analytics or advertising cookies if enabled. You can manage available cookie preferences through [cookie settings/instructions]. We use reasonable safeguards and keep personal information only as long as needed for the purposes described here, including order, legal, tax, accounting and dispute-resolution needs.
Your choices and contact
You may contact us to request access to, correction of or deletion of personal information, or to withdraw consent where applicable. Some information may need to be retained to complete an order or meet legal obligations. For privacy requests, email support.preziora@gmail.com or WhatsApp 08796553787.
We do not knowingly collect children’s personal information for marketing. Our website is intended for people legally able to place orders.
Elegante House (OPC) Pvt Ltd
Email: support.preziora@gmail.com.