Each Preziora piece is handcrafted to order by our artisans. Because of this, we offer exchange on our pieces rather than returns.
Exchange Window
- Pieces may be exchanged within 7 days of the date of purchase.
- Tags and care labels must be intact.
- The piece must be unworn and in its original condition and packaging.
How to Request an Exchange
- Write to care@preziora.com with your order number and the piece you'd like to exchange it for.
- Our client care team will respond within one business day with pickup instructions.
- Once the original piece is inspected and approved, we dispatch the replacement.
Not Eligible
- Bespoke commissions, engraved pieces, and sale items are final sale.
- Pieces worn, damaged, or returned without tags cannot be exchanged.
If a piece arrives damaged, please contact us within 48 hours of delivery with photographs — we will arrange a complimentary replacement.